- The key insight is that there is a shortage of support in the game and the developers are not addressing it effectively. The fake balance patch, done by players, is more accurate than the actual balance patch from the developers. There needs to be major changes and incentives to address the support shortage in the game. It's a major issue that needs to be tackled.
Another Jump Start and Support Issue Addressed?... Zoomin Park Interview...
So this is the new interview for the second anniversary with the franchise leader of Zoomin Park. It was stated that there is not a new premium for Diablo Immortal, but there is some important information about a possible revitalization for the game by 2024.
Player Retention and Future Plans
The game had a successful launch in North America, but the player count has since decreased. Zoomin Park has mentioned upcoming events to keep the game fresh and attractive. However, the future plan does not seem very promising due to low expectations for significant changes.
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Zoomin Park's Plans for Player Retention in 2024:
Expectations A year of revitalization for the game Major changes required for reviving the game Large content events
Addressing Player Complaints and Shortages 
One of the main concerns is the shortage of support players in the game, especially at higher levels. This imbalance could affect the player experience negatively and remains a contentious issue.
Shortage of DPS and Support Players:
Zoomin Park addressed the shortage issue by denying its existence, stating that there is no immediate need for drastic action. This response does not provide a clear solution to the ongoing imbalance between different player classes.
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Concerns about Player Imbalance:
Major Concerns Shortage of DPS Players Imbalance in Support Need
The Impact of Class Imbalance 
The shortage of DPS players and the excess of support players at different levels pose a significant challenge for the game's development. By shedding light on the critical class disparities, this should encourage Zoomin Park to reconsider its current stance on the matter.
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Class Imbalance Consequences:
Issues Difficulty recruiting support players Impact on the player-versus-environment game settings
Lack of Meaningful Changes and Open Feedback 
The limited actions and mere acknowledgment of issues with no substantial changes in sight could lead to dissatisfaction among Zoomin Park's player base. This reveals a need for more responsive and meaningful updates from the game's developers.
Developer-Player Communication:
The lack of transparency and actionable feedback from Zoomin Park creates a disconnect between the expectations of the player community and the actual implementation of changes. It highlights the necessity for open, honest, and effective communication channels.
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Open Dialogue and Feedback Needs:
Player Expectations Sufficient engagement Transparent communication Meaningful updates
The Importance of Player Experience 
The primary concern is the need for meaningful improvements in the game. Without open feedback and transparent communication, Zoomin Park runs the risk of alienating its existing player base and struggling to attract new players.
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Significance of Player Experience:
Key Points Aim to retain current players Attract new players to the game
In conclusion, the interview provides insights into the current state of the game, player concerns, and suggested game updates. This prompts a strong need for actionable strategies to address existing issues and cater to the evolving needs of the player community to ensure a robust, dynamic, and engaging gaming experience.
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